WHAT ARE AIR PASSENGER'S RIGHTS?

Your Air Passenger Rights are protected by Regulation (EC) 261/2004. This Regulation provides common rights on flight compensation for passengers in the event of more than a 3-hour delay, cancellation and overbooking.

Which countries are subject to
Regulation (EC) No. 261/2004

EU means the 28 EU countries, including Guadeloupe, French Guiana, Martinique, Réunion Island, Mayotte, Saint-Martin (French Antilles), the Azores, Madeira and the Canary Islands as well as Iceland, Norway and Switzerland.

What is a disrupted flight?

A flight is considered disrupted and you can claim for compensation if:

  • - The flight was delayed and was late to arrive at the destination by more than 3 hours.
  • - The flight was cancelled less than 14 days before departure.
  • - The air carrier refused to fly you because there were no available seats on the airplane.

Disrupted flight?
You might have a right to compensation - up to €600.

Check Flight

EU air passenger rights apply:

  • - If your flight is within the EU and is operated either by an EU or a non-EU airline;
  • - If your flight arrives in the EU from outside the EU and is operated by an EU airline;
  • - If your flight departs from the EU to a non-EU country operated by an EU or a non-EU airline;
  • - If you have not already received benefits (compensation, re-routing, assistance from the airline) for flight related problems for this journey under the relevant law of a non-EU country.

Itenenrary EU air carrier Non-EU air carrier
From inside the EU to inside the EU Covered Covered
From inside the EU to outside the EU Covered Covered
From outside the EU to inside the EU Covered Not covered
From outside the EU to outside the EU Not covered Not covered

REGULATION (EC) 261 – IS THERE A TIME LIMIT
to file a claim?

Your right to compensation under EC 261 does eventually expire, but the time limit varies from one country to the next. You should note that the country you claim in is not decided by your nationality, but is determined by where the headquarters of the airline is, or what court has jurisdiction in cases concerning the airline.

1 year 2 years 3 years 5 years 6 years 10 years
Belgium Iceland Austria Bulgaria Cyprus Latvia
Poland Netherlands Croatia France Ireland Lithuania
Slovakia Czech Republic Greece United Kingdom Luxembourg
Slovenia Denmark Hungary Malta**
Switzerland Estonia Spain
Italy* Finland
Germany
Norway
Portugal
Romania
Sweden
  • ** Italy - 26 months
  • ** Malta - no limit

How much can You get as a compensation
for disrupted flight?


If your flight was

Up to 1500 km

You can get:

€250

If your flight was

From 1500 - 3500 km

You can get:

€400

If your flight was

More than 3500 km

You can get:

€600

When are you not entitled to a flight compensation?

Late to arrive less
than 3 hours

Your flight was delayed,
but arrived at the final destination
less than 3 hours late.

The flight was canceled more
than 14 days before the arrival date

If your flight has been canceled more than 14 days before the planned arrival date, the flight is not considered compensable.

Strikes and incidents

Strikes at the airlines or the airport, or various other incidents that the airline can’t control can be considered as extraordinary circumstances, making the flight not eligible for compensation.

Bad weather conditions

If the weather conditions at either the origin airport or the destination make operating an aircraft unsafe, your disrupted flight is not considered eligible for compensation.

Airplane manufacturing flaws

When a plane breaks down due to a manufacturing flaw (and not negligent maintenance), it is considered an extraordinary circumstance. Thus the flight is not eligible for compensation.

Non-EU flight or operator

If your flight is to the EU, but your carrier isn't registred in the EU, the flight is not considered for a compensation.

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