Flight cancellation compensation

Claim up to €600 in compensation for canceled flight.

Ask us:
How to claim flight cancellation compensation?
When do you qualify for flight cancellation compensation?
You are entitled to compensation for your canceled flight if:
Your canceled flight was set to depart from the EU (with any airline) or scheduled to land in the EU (provided the airline is headquartered in the EU);
The airline notified you of the cancellation less than 14 days before the flight was due to depart;
If you took a replacement flight, your new arrival time was significantly different to your original flight (exact times below);
The cancellation occurred within the last 3 years;
You had a confirmed flight reservation with information like the flight number and name of passengers;
The reason for the cancellation was within the airline's control (e.g. operational circumstances, technical difficulties or airline staff strikes).

Once again we remind you:

If the airline notifies you about the cancellation of a flight less than 14 days before departure, you are entitled to a compensation
of 600 euros per person.
When it comes to flight cancellations the airline must offer the passenger
the following 3 choices:
You will be refunded the full cost of your ticket.
Possible alternative
Аirline must provide you with a new means of getting to your final destination as soon as they can.
Alternative on a convinient date
You can opt to take the alternative transport to your final destination on a different date – subject to seats being available.

Disrupted flight?
You might have a right to compensation - up to €600

Check Flight
What compensation can i get for cancellation?
Less than
2-3 hrs 2-4 hrs More than
4 hrs
Never arrived Distance
€125 €250 €250 €250 €250 All flights 1,500 km or less
€200 €200 €400 €400 €400 Internal EU flights over 1,500 km
€200 €200 €400 €400 €400 Non-Internal EU flights between 1,500 km and 3,500 km
€300 €300 €300 €600 €600 Non-Internal EU flights over 3,500 km
If the airline offers to re-route you, it can avoid paying cancellation compensation
if the following criteria are met:
Advance Notice Re-routing Requirements
14 days None
7-13 days Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than
7 days
Alternative flight departing no more than 1 hours before and arriving less than 2 hours after the original flight
Collect proof that your flight was canceled, e.g. boarding pass, vouchers and any other travel documents;
Get the airline to provide written confirmation of the cancellation and reasons behind it;
Request an alternate flight to your destination - or a refund;
Make a note of the arrival time at your destination;
Ask the airline to pay for your meals and refreshments;
Don’t sign anything or accept any offers that may waive your rights.
Itenenrary EU air carrier Non-EU air carrier
From inside the EU to inside the EU Covered Covered
From inside the EU to outside the EU Covered Covered
From outside the EU to inside the EU Covered Not covered
From outside the EU to outside the EU Not covered Not covered