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DENIED BOARDING COMPENSATION

Claim up to €600 in compensation for denied boarding flight.

What happened?
Departed from
Final destination
Ask us:
HOW TO CLAIM denied boarding COMPENSATION?
If your flight is overbooked or you’re denied boarding,
don’t give up your reservation.
ОVERBOOKING
and
DENIED BOARDING
WHAT IS THE DIFFERENCE?

Overbooking is the practice of selling more tickets than there are seats on the plane. In fact, according to some estimates, the number of passengers who did not show up for boarding is about 5-10%.

Managers of airlines closely monitor the statistics of each of their routes and sell as many extra seats as possible. Unfortunately, this can lead to the fact that passengers with valid tickets will be denied boarding. Being denied boarding may cover a range of circumstances. If you are denied boarding through no fault of your own, the laws in EU will ensure you receive compensation for the inconvenience.

However, if you are denied boarding due to something that is your fault these EU laws will not apply. Europe has strong air passenger rights thanks to Regulation EC 261. EС 261 is clear - you are entitled to up to €600 compensation if you are denied boarding against your will.

You will not be allowed on board if you:

Show up too late to board;
Do not have proper documentation (such as a boarding pass);
Creating a security, health, or safety concern.
You have the right to file a claim for compensation
in the amount of 600 euros if:
(Only involuntary boarding denials are covered)
The flight took off in the EU (from any airline) or landed in the EU;
You did not give up your seat in exchange for vouchers or other benefits;
You were not denied boarding for a reason under your control;
А flight operated no more than three years ago;
You have not received compensation for your overbooking from the airline.
What compensation can i get for overbooking or denied boarding in Europe?
Compensation Distance
€250 All flights 1,500 km or less
€400 Internal EU flights over 1,500 km
€400 Non-Internal EU flights between 1,500 km and 3,500 km
€600 Non-Internal EU flights over 3,500 km
If a representative of the airline does not allow you on your flight and you have not
done anything wrong – do not worry!
You have rights!
Use our instructions and we will help you to receive compensation up to 600 euros per person:
1
Do not voluntarily give up your seat in exchange for vouchers or benefits;
2
Do not give anyone your boarding pass and any other travel documents;
3
Specify and record on the camera phone why you are denied boarding;
4
Ask for compensation;
5
Refine and record on the camera phone who will pay for your meals and drinks in case of failure;
6
Ask the airline to provide you with a hotel room;
7
Save your receipts if refusing to land will cost you extra money.

To give your claim the best chance of succeeding, here’s the documents and details you should collect:

- Hold on to your original documents related to the disrupted flight and new documents issued for any alternative flights – such as e‑tickets and boarding passes;
- Ask the ground crew for information about what is causing the issue. Take screengrabs or photos of any written communications;
- Keep a few notes about the disruption, including the actual arrival time at your final destination;
- Any information you can collect (like photos of the departures board at the airport or any communications from the airline confirming the disruption) will be useful for your claim.

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Itenenrary EU air carrier Non-EU air carrier
From inside the EU to inside the EU Covered Covered
From inside the EU to outside the EU Covered Covered
From outside the EU to inside the EU Covered Not covered
From outside the EU to outside the EU Not covered Not covered
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