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Terms of payment, payment for services, taxes.

ClaimOut will only be remunerated if it manages to reclaim the air carrier's compensation without reservation whatsoever.

ClaimOut will be remunerated if the compensation is successfully reclaimed:

For any flight of 1500 km or less for which the Customer is entitled to compensation of 250 euros, the amount of ClaimOut remuneration shall be 62.50 euros excluding VAT and 75.63 euros including VAT;
For any flight within the European Union of 1500 km or more and for any other flight of 1500-3500 km for which the Customer is entitled to compensation of 400 euros, the amount of ClaimOut remuneration shall be 100 euros excluding VAT and 121 euros including VAT;
For all flights not described above for which the Customer is entitled to compensation of €600, the amount of ClaimOut remuneration will be €150 excluding VAT and €181.5 including VAT;
In the event that the Customer is entitled to a different amount of compensation, the amount of ClaimOut remuneration shall be 25% of the amount of Compensation received.

The transfer of monetary compensation to the Customer's bank account is considered to be full compliance with ClaimOut's obligations to the Customer. The Compensation may not be paid to the Customer in cash, cheques, coupons, etc.

All Compensations resulting from the application of Regulation (EC) No. 261 shall be calculated in euros.

In the event of successful collection of the Compensation, ClaimOut shall transfer it to the Customer within 15 days of receipt of the Customer's bank details, retaining in full ClaimOut's remuneration and the applicable state tax.

The payment of compensation by ClaimOut shall only be made to the final recipients who are entitled to claim the Compensation. ClaimOut shall not pay compensation to intermediaries, agencies, representatives and/or other third parties who, along with the claim for compensation, do not present specific written evidence clearly and unequivocally confirming the authority to accept payments on behalf of the Customer.

ClaimOut's place of legal registration is Spain, so the amount of VAT to be paid will be established in accordance with Spanish law.

Updated: October 16, 2019